The scale of China's manufacturing industry is the largest in the world. If domestic manufacturers want to develop their business rapidly, overseas markets must be grasped. To provide high-quality services for overseas markets is not simply to sell the products and goods themselves overseas. It must also include professional technical support and after-sales service to enhance the competitiveness of its products and brands.

A well-known home appliance manufacturing company is deeply involved in overseas markets and understands the importance of after-sales service and technical support. In order to create a professional, stable, fast and reliable remote operation and technical support system to support the after-sales needs of its domestic and foreign products, The company cooperates with Aweray Awesun, adopts the "Awesun enterprise" plan, and cooperates with Awesun enterprise global node services to create a complete product after-sales operation and technical support system.

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Case Background:

In this case, the well-known manufacturing enterprise covers air conditioning, electricity, power distribution, new energy, medical and other fields. It has 14 manufacturing bases, 6 R & D centers and more than 40000 employees worldwide.

This time the enterprise and Aweray Awesun cooperation, the need to Awesun remote control scheme to cover its internal and overseas remote control scenarios, including equipment operation and maintenance, product after-sales remote technical support. After the needs of the assessment and comparison, found that Aweray Awesun "enterprise" solution to serve the needs of the enterprise.

Core Requirements and Pain Points

For the remote control scheme, the enterprise in this case mainly faces the following core requirements and pain points:

● Need stable cross-border remote control, implement remote technical support

Taking into account the internal remote collaboration and IT operation and maintenance management needs of the enterprise, saving the internal dedicated line resources occupied by such needs.

● The scheme has perfect permission control capabilities, such as setting to disable remote files.

● Pay more attention to information security, and the scheme needs to be equipped with perfect security audit and traceability functions.

Deployment and Implementation

The enterprise adopts the Awesun "enterprise" scheme to deploy and install the customized Awesun enterprise software to the equipment that needs remote control. when there is a remote control demand, it initiates remote control for remote assistance through identification code or equipment list. At present, the IT team of the enterprise using remote control is 30-50 people, the internal equipment to be managed is about 5,000 units, and the equipment to be covered by external technical support services has a larger order of magnitude.

Core Advantages of Aweray Awesun Solution

In this case, the core advantages of the Aweray Awesun enterprise remote control scheme are as follows:

● Mature remote control technology, providing stable and high-quality cross-border remote control

Aweray Awesun has been in the field of remote control for more than ten years, providing cross-platform and cross-system remote control capabilities, supporting Windows, macOS, Linux, Android, iOS and other systems. At the same time, the network infrastructure of Aweray Awesun remote control service is perfect, and the stability of remote control is trustworthy, which provides stable and efficient remote control tools for enterprises.

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In addition, Aweray Awesun is currently making efforts in cross-border remote control scenarios, and its global node services provide a large number of network resources to ensure the smoothness and stability of cross-border remote control, laying a solid foundation for the enterprise to provide high-quality remote services externally and internally.

● The remote control scheme has comprehensive capabilities and can cope with complex remote control requirements

The internal remote assistance and IT management, as well as the external remote technical support of the enterprise, are different in the specific functional requirements, Aweray the Awesun provides a good solution that takes into account both the needs of the enterprise.

First of all, in terms of external technical support, most of them adopt the remote control method of identification code, which helps enterprises to improve service efficiency Awesun providing functions such as star mark remarks of identification code. At the same time, they are equipped with many main-controlled interactive functions to improve remote service effect.

In terms of internal coordination and IT operation and maintenance management, the enterprise has replaced the original internal dedicated line RDP mode with Awesun and stable remote control services, saving a lot of dedicated line resources. At the same time, it has strengthened the remote control function and upgraded it from a simple tool to an operation and maintenance system through many equipment and asset management capabilities carried by the Awesun.

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● Support authority management and build remote control management system

Aweray Awesun enterprise remote control solution supports granting different remote control function permissions to different roles. This function can help enterprises regulate the specific behaviors of personnel in different positions during remote office work, including file transmission direction settings (sending, receiving, editing files), clipping text/files, remote control menu function settings (chat, remote printing, video, screen capture and other functions), restart, shutdown, boot and other options.

In this case, the enterprise made it clear that it hopes to manage the function strategy of remote control, which focuses on the need to disable remote file transmission. Awesun, this function is carried to meet this demand.

● Equipped with perfect safety remote control system and obtained industry authoritative endorsement

Security is the red line of enterprise remote control. The enterprise also pays special attention to the security of remote control scheme. Aweray Awesun have also delivered excellent answers in this respect.

First of all, at the functional level, the Aweray Awesun scheme is equipped with perfect remote control logs, and visual reports can be viewed regularly. At the same time, it supports the recording and tracing of the remote control process (cloud recording can be turned on) to ensure the traceability of remote control.

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In addition to these functions, Aweray Awesun many other security functions, covering the entire remote control cycle and constructing the business security logic of "prevention in advance-protection in the event-traceability after the event". Enterprises can adjust the most appropriate overall security strategy according to their own needs, flexibly respond to the security requirements in specific businesses, and realize independent, multi-scenario and multi-purpose security remote control.

In addition to the functional level, the Aweray Awesun has also been certified by authoritative security agencies, participated in and passed the security penetration test conducted by the Shanghai Computer Software Technology Development Center, and was rated as the "low-risk system" with the highest security level ". In addition, Aweray Awesun and Shanghai Software Industry Association jointly issued the group standard of "Technical Requirements for Remote Control Software", which provides a unified technical specification and operation framework for the application of remote control technology in IT technical support, remote conference, video surveillance, distance education, telemedicine, etc., and vigorously promotes the development of the industry.

Evaluation and summary:

As a national-level remote control brand, Aweray Awesun has been deeply engaged in the field of remote connection for 19 years, with more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices.

In this cooperation, the manufacturing enterprise has successfully built a remote business system including internal IT operation and maintenance management and collaborative office, as well as external cross-border remote technical support by using the Awesun "enterprise" scheme. The system has been successfully put into use and achieved good results. Further cooperation may be considered in the future. !