! The digital wave has brought great empowerment to the traditional chain retail industry. Nowadays, various intelligent equipment widely used in the industry and various digital systems connecting stores and central and central stations are all intuitive manifestations of this "empowerment". They effectively help chain retail enterprises to improve the human efficiency of stores and reduce various costs.

!

On the other hand, the deployment of a large number of Smart Device and systems in the front line has also brought unprecedented operation and maintenance management pressure to the IT management department of the enterprise. How to build a set of practical IT management system for chain enterprises and efficiently realize the equipment operation and maintenance of a wide range of first-line stores has become an important topic.

To this end, Aweray Awesun launched a professional IT operation and maintenance solution, with remote control technology as the core, to help chain enterprises to build a remote IT operation and maintenance business system and realize cost reduction and efficiency increase in IT operation and maintenance. Here we will take a look.

!

• • Chain industry front-line IT operation and maintenance faces four tests * *
• • ● Equipment models are uneven and difficult to control * *: The nature of the chain industry, such as the speed of store expansion and the adjustment of the strategy of joining agents, has led to the inability to uniformly control a large number of store equipment models, and the operation and maintenance personnel have to spend a lot of time on equipment sorting and control.
• • ● Stores are widely distributed and terminals are scattered * *: The nature of the chain industry, the stores of chain enterprises are usually extremely widely distributed and scattered, and the number often reaches hundreds or even thousands. Simple remote tools to achieve remote operation and maintenance are often unable to meet the needs of asset audit, permission management, system security and so on.
• • ● Store front-line personnel have limited computer knowledge and a large number of maintenance work is repeated * *: The front-line staff of chain stores have limited computer knowledge, and many equipment failure reports are actually very simple problems, resulting in operation and maintenance personnel spending a lot of time to communicate and investigate, with high labor cost and low efficiency.

● Diversified operation and maintenance modes and different requirements for different teams: The business strategies of the chain industry are more diversified, for example, there are different operation and maintenance modes (self-management, outsourcing, hybrid, etc.) in different regions, and enterprises will have different operation and maintenance needs for different operation and maintenance teams.

• • Analysis of IT Operation and Maintenance Management Scheme System in Chain Industry * *

How do enterprises face the above four tests? That is to build a perfect IT operation and maintenance management system.

The overall IT operation and maintenance management system of chain retail enterprises should be a complete scheme covering data collection, remote operation and maintenance, strategy management and other dimensions, such as the overall IT operation and maintenance scheme provided by Awesun (as shown in the following figure):

!

At the specific operation and maintenance level in this system, enterprises also need to combine ITSM system to automate the flow of operation and maintenance needs. Awesun scheme forms such a remote operation and maintenance platform, which perfectly integrates ITIL process management, SLA service quality monitoring, and implements the life cycle of the entire operation and maintenance business.

!

Specific to the first-line operation and maintenance implementation level, Awesun remote control is equipped with diversified professional remote control capabilities, empowering the first-line IT operation and maintenance work of chain enterprises, greatly improving the first-line operation and maintenance capabilities, forming a huge cost and efficiency advantage over the traditional offline operation and maintenance scheme.

!

In addition, the Awesun scheme provides integrated security schemes such as prior authorization, in-process verification, and post-event log traceability to ensure the safety and compliance of operation and maintenance services, which can be managed and controlled.

Key Points of IT Operation and Maintenance Plan for Awesun Chain Industry:" Three Management "

IT operation and maintenance, focusing on management. "Personnel management", "equipment management" and "behavior management" can be called the three key points for chain enterprises to build IT operation and maintenance system. Awesun IT operation and maintenance solutions have good capabilities in these three aspects.

● Personnel Management: The Awesun scheme can assign different management accounts of suppliers, different control permissions and validity periods through account authorization, so as to ensure that the supplier's identity can be managed, trusted and controlled, and meet the identity verification requirements for supplier operation and maintenance personnel.

● Equipment management: The Awesun scheme is equipped with a flexible and convenient equipment authorization mechanism, which can specify equipment authorization to specific suppliers, so that suppliers can only allow remote specific equipment, ensure the safety and compliance of equipment operation and maintenance processes, and avoid the risk of data leakage.

● Behavior management: The Awesun scheme is equipped with rich log records, which can view relevant log data such as equipment online and offline, remote events, management operations, etc. By looking back at the current remote screen recording file, it is convenient to trace the compliance of the operation and maintenance process and meet the requirements of enterprise security audit.

Introduction to Awesun IT Operation Highlights

● Scenario deployment and device grouping

When the scale of enterprise IT equipment continues to expand, in order to reduce the various soft costs of solution deployment, while avoiding remote operation and maintenance like looking for a needle in a haystack to find a specific device in all devices, we can use Awesun batch deployment and device grouping functions.

Awesun IT operation and maintenance solutions support customized client installation packages. We can customize a remote control client software according to requirements, and then uniformly distribute the installation packages. The equipment side only needs to perform installation actions to complete deployment.

!

In terms of device grouping, Awesun Enterprise Edition is equipped with the "grouping policy" function and provides two grouping policies, automatic grouping and manual grouping, which can be selected when customizing the installation package.

!

Manual grouping, that is, when the custom installation package is installed and deployed, you can manually select the grouping of your own devices.

Automatic grouping, that is, when customizing the installation package, you can set the package to automatically enter a certain group after installation. We can customize an installation package for each group according to the groups to be divided.

Of course, we can also use the automatic grouping policy: when the system detects whether the device name/memo name contains the specified keyword, it will be automatically assigned to the specified group.

● Client Cloud Policy

The Awesun Enterprise Edition provides the client "cloud policy" function, which supports the creation of corresponding policies directly in the cloud, the adjustment of the configuration of the controlled end, and the real-time distribution of these configurations to the front-line equipment, without the need to cover the installation and repeated deployment.

! These settings specifically include: whether to allow local modification of the access password, verification code update, whether to allow the start of the privacy screen, and so on.

It is worth mentioning that this function can now set the desktop wallpaper of the controlled terminal equipment in a unified way. This function is very practical when chain stores need to change the desktop background in a unified way during holidays.

● Unattended Retail Equipment Power Management

The simplest way to manage remote power is to use smart sockets, but mainstream smart sockets generally use WiFi to achieve remote control. Once there is no stable network in outdoor scenes, it is difficult to play a role. In addition, if the socket and the device itself use the same 4G router for the network, once the router fails, the remote power management will also fail.

!

In order to solve this problem, we can use the Awesun 4G smart plug device-Awesun smart patch board P4. Awesun intelligent patch panel P4 comes with a 5-year flow package, so there is no need to purchase additional flow. At the same time, it supports three-hole independent sub-control and can be used for power supply of multiple Smart Device at the same time. !