Enterprise remote technical support is an important window directly facing customers. If we can build a professional technical support service image, provide customers with efficient services, and make customers feel trusted and assured all the time, then these efforts will eventually be transformed into good reputation in the industry, which in turn will help enterprises better sell their products and services.

In this regard, Aweray Awesun technical support solution is equipped with several very good functions and strategies, which can help enterprises establish a professional image in the technical support link and empower the entire after-sales service system. Here we will take a brief look.

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Efficient provision of remote services to fully reduce the burden on customers

The first step in providing professional services is to be efficient enough. The Awesun technical support solution supports Windows, macOS, Linux, Android, iOS and other systems. A single member can add up to 300 star identification codes. At the same time, it combines the professional work order system to realize the rapid circulation of requirements, and can quickly initiate remote control when customers need remote assistance.

In addition, when providing technical support services to customers through remote control solutions, customers are often required to cooperate with the installation of software or other operations, which invisibly brings a certain burden to customers.

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Many customers may not want to install a special controlled end software on the computer, or some business equipment is not allowed to install such software. In the face of this situation, if the customer is a Awesun personal version user, then the enterprise technical support personnel can directly initiate a remote control request to the Awesun personal version client through the identification code; if the customer does not install any Awesun software and is unwilling to install it, then the connection can also be quickly established by sending the customizable SOS version installation-free software to the customer.

SOS version supports customization, showing professional service image

Awesun technical support solution provides professional SOS version customization service for enterprises, supports customization of logo and software name of SOS package and other information. At the same time, it can customize the team name displayed when customers receive remote control requests, effectively enhancing enterprise brand awareness and professional image.

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The SOS version does not require any installation, and the customer can open it and use it. After use, it can be deleted directly without rewriting any registry information. At the same time, after the SOS version is opened, the customer can submit the work order with one click, and the work order is automatically accompanied by relevant equipment information, thus reducing the cost of secondary communication.

The customer has the remote dominance, and the progress of the whole process can be seen.

The remote control of the Aweray Awesun technical support solution adopts the mode of "one party initiates, one party accepts" to ensure that while the remote control establishes the connection efficiently, the remote control must obtain the consent of the controlled end (I. e. the customer of the service), and the controlled end equipment of the customer always occupies the dominant core position in the remote control process. Such a design may greatly ease the customer's sense of "uneasiness" when being charged, and further establish the customer's trust in the enterprise. In addition, after combining the work order system, customers can see the specific progress of the service in real time, further enhancing trust.

Summary:

Starting from the above three aspects, Aweray Awesun technical support solutions provide enterprises with a low-cost, efficient way to improve service professionalism and customer reputation. Enterprises with this demand may wish to give it a try.

As a national-level remote control brand, Aweray Awesun has been deeply engaged in the field of remote connection for 19 years. China has more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices. At the same time, Aweray Awesun and Shanghai Software Industry Association released the first group standard in the remote control industry, accelerating the application of remote control software technology in a wider range of scenarios in the future.