Customer Profile

Sichuan Changhong Electronics Holding Group Co., Ltd. was founded in 1958 and has now developed into a comprehensive multinational enterprise group integrating military industry, consumer electronics, and core device R & D and manufacturing. It is advancing to a globally competitive information appliance content and service provider. Changhong continues to build four platforms of intelligent research and development, intelligent manufacturing, intelligent trading and intelligent operation, build a consumer electronics technology innovation system, and vigorously implement an intelligent strategy based on the Internet of Things.

Customer demand

Quickly solve unexpected problems for users

The more TV functions, the more unknown problems. At the same time, due to the large size of smart TV, it is inconvenient to send for repair. It is a long time for manufacturers to arrange repairmen to come to their homes. It is a top priority to quickly solve problems for users.

Save maintenance cost

Manufacturers send repairmen to the door to spend a lot of manpower and time, labor costs remain high, and the efficiency of solving problems is low. For enterprises, saving maintenance and labor costs is to enhance the credibility of enterprises and long-term economic benefits.

Scheme design

After technical research, Changhong decided to embed Awesun remote control function in its CHiQ (Kai Ke) series of artificial intelligence televisions and deploy remote services on Awesun dedicated servers. When a user encounters a problem or malfunction with the TV, the technology can solve the problem for the user through the remote connection in the TV.

Product List

Awesun remote function embedding (Android side) Awesun Independent Server Edition

Scheme Advantages

(1) Awesun remote assistance SDK embedding is simple, no tedious steps; (2) The remote function is highly integrated with the TV, and is not affected by the use environment or equipment; (3) Independent server deployment effectively ensures the stability and security of remote connections.

Implementation deployment

(1) Awesun provide Android SDK packages to Changhong for embedding and integration; (2) Changhong integrates the remote control SDK package into the smart TV; (3) Test and run within the specified period after integration; (4) The test is completed, the Awesun server is officially deployed, and the embedded remote assistance function is officially launched. ! [](// upload-cdn)

Use the effect

Customer Experience

When the APP cannot be installed after downloading, the upgrade fails, or some system problems occur during the use of the TV, the user clicks "Remote Connection" on the TV. After the user is authorized, Changhong's technicians can provide the user with online remote technical maintenance through the Awesun remote control function. ! [](// upload-cdn)

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For TV users, problems can be solved quickly without leaving home, without running around after-sales maintenance outlets, and without worrying about the safety of unfamiliar repairmen, bringing them a more convenient, fast and rich experience.