If we have been to the places where various certificates and visa licenses are issued, we must have seen self-service photo-taking all-in-one equipment, which integrates the functions of photographing, printing and so on, and is often seen by the operators in various offices in the city, even in subway stations. It is a very convenient self-service commercial equipment.

For the remote operation and maintenance management of such equipment, operators often have several obvious pain points:

● Equipment deployment is relatively scattered. When problems require maintenance, the time cost for staff to go to the site is relatively high; at the same time, many problems are not hardware failures and can be solved through software settings.

● It is necessary to be able to effectively monitor the actual operation of the equipment in order to find problems in time.

● Remote power management If the same WiFi network is used as the device itself, the power socket cannot be remotely controlled once the device goes down.

Faced with the above problems, operators of such self-service equipment often choose to introduce Aweray Awesun remote control scheme to implement remote operation and maintenance.

Different from other pure software remote control tools, Awesun remote control scheme can further realize remote power management on the basis of desktop remote control at the software level and combined with self-developed hardware equipment, so that remote operation and maintenance can reach a wider range. It can not only deal with software equipment problems, but also deal with some hardware downtime faults by controlling power supply.

Recently, a self-service equipment operator chose to introduce a Aweray Awesun remote control scheme, and purchased a large number of Awesun 4G intelligent plug-in P4, which was deployed in the front line of business to realize remote power management and remote operation and maintenance of equipment, thus achieving the goal of reducing costs and increasing efficiency.

Starting from this specific case, let's take a look at the core advantages of Awesun remote control scheme and Awesun 4G intelligent plug-in P4.

Remote Desktop Operation and Maintenance: Clean and Easy-to-Use Remote Control Is the Foundation, Windows Equipment Is Still Mainstream

The number of self-service photo printing equipment operated by the enterprise reaches dozens of units, and the locations are widely distributed. Daily remote maintenance and software upgrade need to be completed through remote control. Aweray Awesun scheme provides a stable remote control tool for the enterprise.

"Awesun remote control software mainly solves the needs of remote maintenance operations and provides a clean remote control environment. Self-service equipment is not profitable, and remote maintenance effectively reduces operating costs." The person in charge of the enterprise said.

At present, the self-service photo printing equipment is mainly based on Windows system, and the Awesun mature remote control scheme can well support the operation and maintenance business: Awesun remote control provides low delay and high stability remote control.

In addition, the Awesun scheme is also equipped with practical functions such as batch distribution of files, which can further improve the efficiency of remote maintenance and software upgrade.

The installation of functions such as privacy screen can ensure that privacy information will not be leaked during operation and maintenance. The "seamless operation" and "process guard" functions can ensure that the Awesun software installed on the device will not be accidentally exited.

The person in charge of the company also said that in the future, the system of such self-service commercial devices will gradually shift to Android, and the cross-platform remote control capabilities provided by the Awesun will also have a very broad business prospect.

Remote power management: the key to stability is that sockets and devices use different access methods

For unattended commercial equipment, the stability of remote operation and maintenance is not only the stability of the software solution itself, but also the stability of equipment networking.

The all-in-one camera itself integrates a network module, which can provide access to the network for the device itself. However, if the smart socket for power supply also uses the same network, once the device goes down or the network module fails, the remote control capability of the smart socket will fail, making remote power management empty talk.

For this reason, when selecting the power management scheme, the enterprise also adopted the Awesun 4G intelligent plug-in line -- P4, which forms a closed-loop soft and hard combination scheme together with the remote control software.

Awesun P4 uses 4G network access without WiFi, and is isolated from the network of the first-line equipment itself to form a "standby network". When the equipment goes down, the socket itself can still be remotely controlled, and the equipment can be restarted through power control to solve most problems.

Equipment remote monitoring: several ways to monitor equipment problems through Awesun

Another key point in the operation and maintenance of unattended commercial equipment is how to monitor the equipment and find problems in time. To this end, the company uses a number of functions carried by the Awesun, resulting in three main monitoring strategies.

First is the screen wall. The Awesun is equipped with the screen wall function, which has been upgraded significantly recently. We can add all the equipment to the screen wall in the background and set an appropriate screen refresh frequency to look at the real-time operation of all the equipment. When there is an abnormality in the equipment, we can find it in time, and directly locate the specific equipment through the screen wall to initiate remote control implementation operation and maintenance.

↑ Awesun new video wall diagram

The second strategy is to use the IT asset management capabilities provided by the Awesun. The Awesun IT asset management function module provides the ability to alert equipment hardware.

When the Awesun Enterprise Edition client is deployed to the device, the computer hardware information is automatically uploaded to the management platform. At the same time, we can set a hardware alarm policy, the specific indicators include memory, CPU, hard disk, network and other device performance indicators threshold; When the device performance reaches the set threshold, an alarm notification is triggered.

Finally, the usage of the device is detected by Awesun the electricity statistics of the smart socket P4.

In the process of practical application of the equipment, the enterprise is not very concerned about the data of how much electricity the equipment uses, but the electricity statistics function carried by the Awesun P4 can be used as one of the means to detect whether the equipment is running normally.

We can check the power consumption of each smart socket through the mobile phone. If the power consumption of a certain equipment is abnormal, we can check whether the equipment is operating normally.

The above three monitoring methods are enough for us to know the equipment problem at the first time, so as to ensure that the business will not be interrupted for too long due to equipment failure.

Summary:

From this case, we can see that for the operation and maintenance management of commercial unattended equipment, the "combination of software and hardware" feature of the Awesun scheme has become one of the core advantages. Desktop operation and maintenance and power management can be included in an overall scheme, greatly improving operation and maintenance efficiency. Many enterprises take hardware as an opportunity to begin to understand and apply other in-depth functions Awesun in their business, create one benchmark case after another.

Nowadays, whether it is a large-scale comprehensive enterprise or a small and medium-sized enterprise in the vertical field, Aweray Awesun can provide them with business solutions based on remote control technology, covering many industries such as chain retail, information technology, medical medicine, industrial manufacturing, etc. There are also Awesun loyal users in the head companies.

As a national-level remote control brand, Aweray Awesun, in conjunction with the Shanghai Software Industry Association, released the first group standard in the remote control industry, accelerating the application of remote control software technology in a wider range of scenarios in the future. At the same time, Awesun parent company "Aweray" has been deeply engaged in the field of remote connection for 18 years, with more than 0.1 billion registered users, more than 1.2 million enterprise customers and more than 2 billion access devices.