Are you still worried about these issues?
Sudden failure
Sudden failure, emergency, need remote assistance to respond immediately
No way to ask for help on holidays
When there is a problem on holidays, the channels to find customer service help are limited and cannot be solved quickly.
Wait in line
When there is a problem, do not want to queue up for processing, need one-to-one service
Open one-to-one expert service, Let you worry
Open one-to-one expert service
Let you worry
Version
Diamond VIP
Gold VIP
Remote Assistance
Price
1800yuan/year
980yuan/year
298Yuan/time/item
Scope of application
Large enterprises, state-owned enterprises and public institutions, etc.
Suitable for small and medium businesses
For individual home users
Service time
7 x 24 hours
5 x 8 hours (9:00-18:00 on weekdays)
Workday 9:00-18:00
Remote Assistance
Unlimited number of times
Unlimited number of times
Once (invalid refund)
Type of Expert
Senior VIP Expert
VIP Expert
Expert
Effective time
Unlimited time
Unlimited time
Within 90 days
Project Assistance
All Business
All Business
Peanut shell, sunflower, dandelion, domain name, account number
Priority Purchase
-
Free replacement
-
-
Exclusive discount
-
-
Priority Experience
-
-
View Contrast
Diamond VIP
Suitable for large enterprises, state-owned enterprises and institutions, etc.
7x 24 hours Unlimited number of remote Senior VIP Expert
Gold VIP
Applicable to small and medium-sized enterprises
5x 8 hours Unlimited number of remote VIP Expert
Remote Assistance
Applicable to small and medium-sized enterprises
Technical Expert One-to-one service Invalid refund
对比项
钻石VIP
(年付版)黄金VIP
(年付版)远程协助
Scope of application
Large enterprises, state-owned enterprises and public institutions, etc.
Suitable for small and medium businesses
For individual home users
Service time
7 x 24 hours
5 x 8 hours (9:00-18:00 on weekdays)
Workday 9:00-18:00
Remote Assistance
Unlimited number of times
Unlimited number of times
Once (invalid refund)
Type of Expert
Senior VIP Expert
VIP Expert
Expert
Effective time
Unlimited time
Unlimited time
Within 90 days
Project Assistance
All Business
All Business
Peanut shell, sunflower, dandelion, domain name, account number
Priority Purchase
-
Free replacement
-
-
Exclusive discount
-
-
Priority Experience
-
-
Diamond VIP Privileges
7x 24 hours intimate protection
365 days a year, no matter day or night, exclusive IT experts wait for you and provide more comprehensive care.
Unlimited remote assistance
Remote service is suitable for all products, can quickly respond to demand to solve a variety of sudden failure, unlimited number of use, more favorable
One-to-one support for IT experts
IT experts provide one-to-one support services to reduce queuing and solve problems more professionally and efficiently.
Free replacement
Free shipping for refunded products8 days unconditional return (hardware)
Free shipping for refunded products
8 days unconditional return (hardware)
Exclusive Offer
Issue exclusive red envelopes every quarterNo threshold, all categories available (except domain name)
Issue exclusive red envelopes every quarter
No threshold, all categories available (except domain name)
Priority Purchase
presale products priority deliveryLimited purchase of products, new products priority purchase
presale products priority delivery
Limited purchase of products, new products priority purchase
Priority Experience
Priority to obtain internal test qualificationExperience new products, new versions
Priority to obtain internal test qualification
Experience new products, new versions
Not just answering questions., We care throughout the cycle.
Not just answering questions.
We care throughout the cycle.
Consulting
Provide information consultation and use all-round answers to doubts
According to user needs, provide the best solution
Preferential qualification for new products or new versions
Care
Enjoy exclusive red envelopes with no threshold and all categories every quarter.
Enjoy the privilege of priority purchase and priority delivery of new products
At any time to listen to the user's voice, for its worry and difficult
Support
Dedicated IT experts are on call 365 days a day to help you solve problems efficiently.
Enjoy a faster remote experience with free Sunflower Remote Assistance
Hardware products enjoy 8 days no reason to return, return products free of freight